Terms & Conditions

Delivery of large Christmas trees is a specialist job and requires careful handling & delivery expertise.  Our experience allows us to provide the right delivery service for large Christmas trees throughout the UK.

Pre-dispatch

If you wish your goods to be delivered for a specific date/occasion, please make sure that you ask for a delivery date a few days prior to your required date.

We will endeavour to make sure that all orders received by midday, will be processed on that  day – subject to available space in the courier lorry.  Orders received after midday,  may not  be processed until the following day.

Deliveries will only be left unattended without a signature if you give us permission to do so. However goods are left at your own risk and we cannot be held responsible for any damage or loss of your goods.

During our order process you can give instructions for the driver as to where to leave your delivery if no one is in, we cannot guarantee these instructions will be followed as it is at the discretion of the driver. Alternatively you can elect to have your goods left with a neighbour, should you be unable to take delivery in person.

Post-dispatch

We will send an e-mail to the address provided by you to inform you of the dispatch of your goods.

Delivery

On receiving your goods please check them BEFORE signing for them. If there is any problem please sign for them as “damaged”

Using our standard 1-3 working day service most goods are delivered on day 1 of your preferred choice. However this ‘preferred delivery date’  cannot be guaranteed  and some goods will arrive on day 2 or day 3.   Saturday and Sunday are not working days.   Please be aware that if you have taken a day off work to receive your tree there is no guarantee that you will receive it on that day.   The delivery service we offer is offered in good faith and we cannot accept responsibility if your item doesn’t arrive on a particular day.   If your item doesn’t arrive on your preferred day we cannot accept cancellation of the order.

If you have ordered a Pre Noon delivery Service and the goods are not delivered within the allocated time then Real Christmas Trees Direct will refund you the additional charge you have paid for that service. The Pre Noon delivery option is a Priority service but cannot be guaranteed.   In accordance with the United Kingdom’s Distance Selling Regulations, we cannot accept cancellations or returns for perishable goods, as trees and wreaths are freshly cut/prepared to order.

In accordance with the United Kingdom’s Distance Selling Regulations, we cannot accept cancellations or returns for perishable goods, as trees and wreaths are freshly cut/prepared to order.

Our courier normally delivers Monday-Friday 8am-6pm.   If you want to sign for your goods and you are not in, our courier will card you to inform you of the failed delivery attempt. They will attempt to deliver on one more occasion, there-after you will be charged for the return of your goods.

You will be given information on the card that will allow you to contact the courier to discuss any re-attempted delivery.

If you give permission for your goods to be left with out a signature you do so at your own risk.

If items become separated during transit and you refuse delivery of any part of an incomplete order you may not receive any outstanding items on your order as refusal of one item may be deemed to be refusal of the whole consignment.

We cannot guarantee any special delivery instructions will be followed as it is at the discretion of the driver.

Real Christmas Trees Direct cannot be held responsible for any of the actions of our third party courier drivers.

Real Christmas Trees Direct cannot be held responsible for problems caused by adverse weather/road conditions.

Our courier is contracted to deliver to your building. If you live in flats they are not obliged to take it to your door, this is at the discretion of the driver.

You must let us know if your order has not been delivered within 5 working days of the required date. After 5 working days we cannot be held responsible for the non-delivery of your goods.

Please be advised, our next day delivery service is not available for Christmas trees purchased on Fridays, unless the additional delivery costs have been paid. All trees ordered on Fridays with standard delivery will be delivered to the customer on the following Tuesday.

We cannot deliver to the Highlands and Islands.

Last delivery date for 2015 is Monday, 21st of December, 2015

Payment Processing

We accept payment with major credit and debit cards. Credit and debit card payments will be processed through the secure payment service provided by Sage Pay (Formally Protx).

The prices shown include VAT. The price paid for delivery of Christmas trees  includes delivery to your door but excludes erection of the tree, net removal and decoration.

Full payment will be taken on the date of order. Funds must be received by us in full prior to dispatch of your order.

Product Quality

Trees and wreaths are either living or made from living material so there will be some variation from those depicted in the photographs on our website.

Any concerns or complaints about cut/pot grown trees or wreaths have to be accompanied by a photo before we can progress the complaint.This will allow us to assess your product and can be used in any claims against the Courier provider. Moreover it will help us to quickly resolve  any concerns you have.

If for whatever reason you are unable to provide us with a photo of any damaged or sub standard perishable items (trees or wreaths) it is the buyers responsibility to return the goods to us along with a return number.The cost of this return along with the original cost of the item will be refunded in full following an inspection of the goods that verifies the original complaint.

We strongly recommend that you do not take delivery of any Cut Christmas tree prior to the 24th of November as the ability of the tree to last till Christmas will be greatly reduced.

We cannot be held responsible for the deterioration in quality of any Norway spruce that is used indoors.

Our trees are graded for quality twice before being cut.  They are carefully inspected and graded again prior to being dispatched.  We only sell trees of the highest standard.

The tree you buy is freshly cut prior to dispatch. All tree heights are measured to the tip of the tree. All our trees are grown in plantations where wildlife is abundant.  This means that, very occasionally, spiders and such like may make an appearance!

Christmas trees are grown in a natural environment and are harvested in variable weather conditions.  During the harvesting process we endeavour to keep them as clean as possible, however, sometimes  trees pick up a bit of mud, which can become lodged inside the packaging of the tree.   Please take care when unpacking your tree as we will not be held responsible for any damage caused by debris that may fall from the tree.

We cannot be held responsible for any living (pot grown) tree that dies after 25th December of the year of purchase. Christmas trees are  ‘perishable goods’ and have a limited display life. Put your tree or wreath  up as close to Christmas as possible to ensure a fresh healthy looking tree over the festive period. If you want to display your tree for a prolonged period you may have to replenish it with a fresh tree. For the best results follow our tree care guide closely.

We cannot be held responsible for problems arising with any tree or wreath in relation to needle drop, colour, general product freshness and longevity after 7 days from receipt of goods.

Please note that packaging shown on this site is for illustrative purposes only and may vary from that which you receive.

Product Handling

The products we sell are specially grown for the Christmas Market and like all such products will have been cultured to enhance their quality in line with industry practice.

Care should be taken when handling the products. The safe use of the product is your responsibility and you accept that any loss or injury arising from its use will be your responsibility.

Cancellation

Non-perishable goods (Excludes Christmas Trees and Wreaths)

In accordance with the United Kingdom’s Distance Selling Regulations you have the right to cancel your order within 7 working days beginning from the day following receipt of your order.  We require notice of cancellation in writing which may be posted, faxed or e-mailed before this period expires.

You cannot return any goods until you have a return number which we will give you. Until the goods are returned it is your responsibility to take reasonable care of them.  They should be returned with their original packaging, unused and in saleable condition.

All goods returned must be accompanied by the original receipt as proof of purchase along with the return number.

You are responsible for the cost of return carriage. If the items are faulty or damaged we will refund any return costs once we receive your goods.

If we do not receive the item we will arrange for collection of the item at your expense. On receipt of a cancellation notice, which is in accordance with the above conditions, we will refund the original charge for those items returned.

Perishable Goods (Includes all Pot grown and real cut Christmas Trees and Wreaths)

We cannot accept cancellations or returns for perishable goods any later than 5 days before due shipment as trees and wreaths are freshly cut/prepared to order. If you wish to cancel your purchase before this time we require notice of cancellation in writing which may be posted, faxed or e-mailed and upon its receipt we will refund the original charge for those items cancelled.  In the event that you wish to cancel your purchase we request that you contact us at your earliest opportunity.

Damaged Goods

In the unlikely event that the goods are damaged in transit please sign for them as “Damaged” or refuse to take delivery. We cannot accept responsibility for goods that are damaged and have been signed for.  Please call or e-mail us and give us as much information as possible regarding the damage so that we can arrange a replacement or refund as appropriate.

Any concerns or complaints about cut/pot grown trees or wreaths have to be accompanied by a photo before we can progress the complaint.This will allow us to assess your product and can be used in any claims against the Courier provider. Moreover it will help us to quickly resolve  any concerns you have.

If for whatever reason you are unable to provide us with a photo of any damaged or sub standard perishable items (trees or wreaths) it isthe buyers responsibility to return the goods to us along with a return number.The cost of this return along with the original cost of the item will be refunded in full following an inspection of the goods that verifies the original complaint.

If you refuse to accept delivery of an order for any other reason you will incur an administration charge of £15.00 and will not be entitled to a refund.

Security & Privacy

We are a member of Safe Buy and the ICO (Information Commissioners Office). We are 100% committed to protecting your security and privacy but we do need to collect some information from you to enable us to process your order. We need your name and address to know where to send your order, your card details to obtain payment and your telephone number and e-mail address to enable us to contact you should there be a problem with your order.

We promise to keep all information that we collect from you in a safe and secure way. We promise not to give any details to a third party with the exception of Sage Pay our secure payment service provider.

realchristmastreesdirect.co.uk may contact you in the future to enquire as to whether you would be interested in purchasing from us next Christmas. If you do not wish this, please tick the box requesting us not to include you in future mailings and we will remove your name from our list. If you use the website, you are responsible for maintaining the confidentiality of your account and password and also for restricting access to your computer to prevent un-authorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.

Please ensure that the details you provide us with are correct and complete.

Returns Address:

Real Christmas Trees Direct
100 Crowhill Rd
Bishopbriggs
Glasgow
G64 1RP

Real Christmas Trees Direct ©2017